Frequently Asked Questions
BULK EMAIL
DKIM (DomainKeys Identified Mail) authenticates emails from your domain, enhancing deliverability and reducing spam risk.
DMARC (Domain-based Message Authentication, Reporting, and Conformance) tells mail servers how to handle emails failing SPF/DKIM checks, enhancing security.
Use Biz Sparrow tools and third-party services like SenderScore to monitor bounce rates, spam complaints, and blacklist status.
Include unsubscribe options, avoid deceptive subject lines, include a physical mailing address, and promptly honor opt-out requests.
Penalties range from hefty fines to legal actions and blacklisting. Compliance is critical to avoid these consequences.
We have a zero-tolerance policy. Violations may result in account suspension/termination and potential legal action.
It prohibits unsolicited bulk emails without consent. Violations are strictly monitored and punished to maintain compliance.
DLT (Distributed Ledger Technology) uses blockchain-like systems to securely record and validate email transactions.
DLT verifies sender identity, securely tracks email journeys, and ensures transparent, tamper-proof transaction records.
DLT verifies sender identity, securely tracks email journeys, and ensures transparent, tamper-proof transaction records.
Some DLT features may be included in premium plans. Costs, if any, are detailed in your service agreement.
During account setup or via your dashboard, select the option for DLT features and follow the guided configuration process.
Stored data may include sender ID, timestamps, recipient batches, delivery confirmations, and consent records, all immutably recorded.
Immutable records discourage spam by increasing accountability. Fraudulent activities can be traced to the source.
We regularly update our DLT. Users are notified about updates, provided documentation, and informed of any actions needed.
Yes, Biz Sparrow manages the DLT infrastructure, ensuring security, reliability, and compliance with industry standards.
We use SSL/TLS for data in transit, AES-256 for data at rest, and robust access controls to safeguard your data.
We adhere to GDPR, CAN-SPAM, CCPA, and other regulations, providing transparent data practices and secure consent management.
Data is archived per legal retention policies and securely deleted after a designated period, unless immediate deletion is requested.
Yes, use the export feature to download lists, reports, and data in CSV, XLSX, or PDF formats.
We follow an incident response plan: notify affected users, take corrective measures, and report to authorities as required.
Spam is unsolicited, bulk email sent without consent. Consent and clear opt-out mechanisms are required to avoid legal violations.
Our platform includes consent capture, subscriber verification, and record management to ensure all contacts have opted in.
No. Purchased lists typically violate consent laws. Biz Sparrow prohibits their use and may suspend offending accounts.
We conduct regular internal and third-party audits. Compliance reports are available upon request to demonstrate adherence to policies.
While not legal advice, our Terms of Service, Privacy Policy, and compliance resources guide users. Consult a legal professional for advice.
Contact support via the "Contact Us" page, email support@bizsparrow.com, or use live chat in your dashboard.
Check bounce reports, review email content for spam triggers, ensure domain authentication, and consult support for in-depth diagnostics.
Check for spam triggers, authenticate your domain (SPF, DKIM, DMARC), maintain good list hygiene, and use segmentation.
Use preview and test features to send a sample email to yourself or a small group to check layout, links, and personalization.
Visit the "Integrations" section for API documentation, libraries, sample code, and guides on connecting Biz Sparrow with your applications.
Access your domain registrar, add SPF, DKIM, and DMARC records provided by Biz Sparrow, and wait up to 48 hours for propagation.
Access our knowledge base, tutorials, webinars, and forums from the "Resources" section on our website.
It prohibits unsolicited emails, deceptive practices, and mandates consent-based emailing. Violations may lead to account suspension.
We monitor complaints, review flagged accounts, and may suspend accounts with high complaint rates while assisting users to resolve issues.
Maintain a clean list, update contact preferences, include unsubscribe options, avoid misleading content, and comply with best practices.
Policies are regularly reviewed and updated for compliance with new laws, standards, and user feedback, with notifications provided to users.
Links to our Terms of Service, Privacy Policy, and Acceptable Use Policy are available at the website footer and within account settings.
Biz Sparrow Bulk Email Service is an e-commerce platform feature enabling efficient mass email sending, complete with campaign management, tracking, and analytics.
Visit the Biz Sparrow website, go to the Bulk Email Services section, click "Sign Up," fill in your details, verify your email, and select a plan.
Use a modern web browser (Chrome, Firefox, Safari, Edge) and a stable internet connection. No additional software is required.
Log in, navigate to "Create Campaign," choose a template or start from scratch, compose your email, upload your list, and schedule or send the campaign.
Pricing is tiered based on monthly email volume, features like advanced analytics, and support levels. Check the "Pricing" page for details.
Go to the "Contacts" section, click "Import List," and upload a CSV, TXT, or Excel file following provided guidelines.
Limits depend on your subscription plan. Basic plans may restrict list size, while premium plans support larger lists.
Yes, use merge tags to dynamically insert recipient names, company info, and more in each email.
After composing an email, select "Schedule," choose a date and time, and confirm. The system will send the email at the scheduled time.
Use the analytics dashboard to view open rates, click-through rates, bounce rates, unsubscribes, and other metrics under "Reports."
Both HTML and plain text formats are supported, giving you flexibility in campaign design.
Attachments should not exceed 10MB per email. For larger files, host them externally and include a link in your email.
Yes, our platform supports API integrations with various CRMs and marketing tools. Check the "Integrations" section for guidance.
Unsubscribe requests are automatically processed, removing recipients from future mailings to comply with regulations.
Use a clean, responsive design, include alt text for images, clear calls-to-action, and personalization to improve engagement.
Maintain a clean list, avoid spam language, set up SPF/DKIM/DMARC, and monitor feedback to improve
BULK SMS
1st Answer of Bulk SMS Service 1st Answer of Bulk SMS Service 1st Answer of Bulk SMS Service 1st Answer of Bulk SMS Service 1st Answer of Bulk SMS Service 1st Answer of Bulk SMS Service 1st Answer of Bulk SMS Service 1st Answer of Bulk SMS Service
A platform to send large volumes of SMS messages through our e-commerce portal.
Beginners to experts, businesses of all sizes, or individuals needing bulk messaging.
Select a plan, upload contacts, compose messages, schedule campaigns, and the system delivers SMS through carriers.
No, the interface is user-friendly, but advanced users can use APIs and integrations.
Wide reach, cost-effectiveness, instant delivery, analytics, targeted messaging, and reliable service.
Yes, email, chat, and phone support are offered for all users.
Click “Sign Up” on our website and fill out the registration form with required details.
Name, email, contact number, and company information.
Log in, go to ‘Pricing’, select a plan, and complete purchase through our secure gateway.
Use the ‘Upload Contacts’ feature to import CSV, Excel files, or manually enter contacts.
CSV, Excel (.xls, .xlsx), and plain text (.txt) formats.
Limits depend on your plan; higher-tier plans allow more contacts.
Navigate to ‘Create Campaign’, draft your message, select recipients, schedule, and click send.
Yes, use dynamic fields like {Name} to customize messages.
Use the scheduling feature during campaign creation to set a future send time.
Currently, Biz Sparrow focuses on SMS, but MMS may be added in the future.
Post-campaign, access reports for delivery status, open rates, click-through, and responses.
Yes, through our API and plugins for popular CRMs and systems.
Multiple languages supported as long as they are compatible with GSM networks.
Uses SMPP, HTTP APIs, and other standard protocols for reliable delivery.
Data is protected with SSL encryption, regular backups, and secure storage.
Data is protected with SSL encryption, regular backups, and secure storage.
Yes, a comprehensive API with documentation is available.
In the ‘Developers’ section on the Biz Sparrow portal.
Use the provided sandbox environment as detailed in the API documentation.
Near-instant delivery; actual time may vary based on network conditions.
Messages are queued to manage traffic spikes and ensure orderly delivery.
Failed messages are logged; check reports for reasons and reattempt if needed.
Yes, you can cancel or reschedule before the send time.
Update details in ‘Account Settings’ within your dashboard.
A modern browser (Chrome, Firefox, Safari), internet connection, and JavaScript enabled.
Credit/debit cards, PayPal, and various local payment gateways.
Yes, details are available in our refund policy under terms and conditions.
Varies by plan: message volume, API access, analytics, support level, etc.
Charges depend on plan: package-based pricing with specific SMS credits, extra messages billed separately.
Yes, modify plans via your dashboard; charges or refunds adjust accordingly.
Go to the ‘Billing’ or ‘Transactions’ section in your account settings.
Review the Terms of Service on our website for usage rules and policies.
Yes, Biz Sparrow complies with GDPR and other privacy regulations.
Adheres to legal guidelines like opt-in/opt-out, content restrictions, and anti-spam laws.
Follow legal guidelines; our procedures handle complaints to mitigate issues.
Yes, use segmentation tools to target groups by demographics, behavior, etc.
Include opt-out instructions; our system removes numbers responding with opt-out codes automatically.
Standard SMS length is 160 characters; longer messages split into multiple parts.
Use clear language, personalization, calls-to-action, and strategic timing.
Get recipient consent, avoid spam, comply with laws, and monitor campaign performance.
Choose a pre-approved sender ID or request a custom ID through support (if regulations allow).
Yes, follow regulatory guidelines to classify and handle messages appropriately.
Yes, configure automated replies for specific triggers in the settings.
Enable two-way messaging and configure reply routes via our API or interface.
DLT (Distributed Ledger Technology) compliance ensures that SMS campaigns adhere to regulatory requirements, verifying sender identities, templates, and consent to prevent spam and fraud. Compliance with DLT is mandatory in regions where it is regulated.
Use our portal or contact support to submit your templates for DLT registration, as required by regional telecom regulations.
You may need proof of identity, business credentials, and template details. Check regional guidelines or consult our support team.
We provide guidance and tools within the portal to help register templates, manage consent, and ensure that campaigns comply with DLT regulations.
Non-compliance can lead to message blocking, fines, and damage to sender reputation, as well as legal issues.
Visit the ‘Help Center’, ‘Documentation’, and ‘Blog’ sections for tutorials, guides, and updates.
BULK VOICE
It is a voice call automatically sent to a list of numbers with a pre-recorded message.
It is a voice call automatically sent to a list of numbers with a pre-recorded message.
Ideally 15 to 30 seconds for best cost and clarity
Yes, you can use your voice or a professional recording.
All Indian languages are supported.
Yes, you can schedule campaigns by date and time.
The system retries once automatically.
No, promotional voice calls cannot go to DND numbers
Yes, most calls are delivered within minutes
Per 15 seconds or 30 seconds, depending on audio length.
No, the same voice file goes to all recipients
Yes, detailed reports are provided: connected, failed, invalid.
You can re-upload and push again manually.
Transactional = alerts/OTP; Promotional = ads/offers.
Yes, based on your calling list
The call is marked as completed; partial message may be heard.
Yes, Excel or CSV formats are accepted
Yes, only 1 retry is allowed by default.
Yes, if the content is lawful and verified.
₹2,000 is generally recommended.
Only if not yet queued or delivered.
Yes, with DTMF option (advanced feature).
Data is protected under BizSparrow’s privacy policy.
Yes, but professional tone helps in engagement.
Can I send multiple campaigns at once?
Re-upload after ensuring clarity and compliance.
Avoid background noise, long pauses, and poor pronunciation.
Yes, with CRM voice alert integration (advanced).
Yes, if used as per TRAI/IT Act regulations.
Refer to the escalation matrix for contact levels.
CALL CENTRE SOLUTION
Use simple menu options, provide clear instructions, and regularly test the system to improve user experience.
The IVR panel provides real-time analytics, including call logs, customer inputs, and call routing statistics.
Yes, our system allows the creation of multi-level menus to handle complex call flows efficiently.
IVR (Interactive Voice Response) is a technology that allows automated interaction with callers using pre-recorded messages and keypad inputs.
A Miss Call Panel allows businesses to receive notifications for missed calls, which can be used to trigger automated responses or data collection.
Businesses, organizations, and individuals looking to automate customer interaction, lead generation, and engagement processes can use these services.
After purchasing the service, you will receive login credentials and access to the IVR panel for setup. You can customize your IVR flow directly.
Features include call routing, call recording, voice message customization, CRM integration, real-time analytics, and multi-level menu configuration.
Pricing depends on your chosen plan. Contact us for details about usage-based plans, setup fees, and customization charges.
We do not offer a free trial for IVR services but provide affordable starter plans to test the functionality.
Yes, our IVR system supports integration with popular CRMs for seamless lead management and tracking.
You can configure multiple call flows based on your plan, allowing detailed call routing and customer journey mapping.
Yes, you can upload your own voice recordings in supported formats such as MP3 or WAV.
An internet connection, a web browser, and the required credentials for accessing the IVR panel are all you need.
Yes, our IVR system supports multiple concurrent calls. The exact number depends on your subscription plan.
Distributed Ledger Technology (DLT) is mandatory for all telecom-related services in India, ensuring compliance and preventing spam. Registration is required for all users.
Visit the official DLT portal, fill in the required business details, and provide necessary documentation to complete the registration.
Yes, DLT registration is mandatory as per TRAI regulations for all telecom-based services, including Miss Call Panels.
We maintain a zero-tolerance policy against spam. Any account found engaging in spam will be blocked immediately, and legal action may be taken.
We use advanced monitoring tools to detect unusual activity and ensure compliance with anti-spam policies.
Your account will be blocked immediately, and further investigation will determine additional actions.
Yes, outbound IVR campaigns are supported. Contact support for configuration and setup.
Yes, we provide 24/7 customer support for troubleshooting and technical assistance.
You can reach our support team via email, phone, or live chat through your Biz Sparrow account.
Our systems are regularly updated to comply with TRAI, DLT, and other relevant regulations.
Yes, but all campaigns must adhere to DLT regulations and anti-spam policies.
Our team ensures high uptime. In rare cases of downtime, support is available to resolve issues quickly.
Yes, we offer customization options to tailor the IVR to your specific requirements.
Yes, training resources and live support are available for setup assistance.
Yes, we use industry-standard encryption and security protocols to protect your data.
Yes, call logs and analytics can be exported in standard formats for further analysis.
IVR is not designed for emergency services. It is recommended to use direct communication channels for emergencies.
Yes, promotional calls must be pre-approved under DLT guidelines and adhere to anti-spam policies.
You can access the panel through the login credentials provided after purchase.
Use the "Forgot Password" feature or contact support to reset your login credentials.
Check your internet connection, verify system settings, and contact support for assistance.
Yes, you can upgrade or change your plan anytime based on your requirements.
DLT regulations are regularly updated. Stay informed via official TRAI notifications or contact support for guidance.
Yes, report any spam-related issues to our support team for immediate action.
Yes, you can configure user roles and permissions to restrict panel access.
Billing is done on a monthly basis, based on your chosen plan and usage.
Yes, provided that customers are informed of call recording at the beginning of the call, as per local regulations.
Yes, IVR is an excellent tool for conducting surveys. Ensure all surveys comply with DLT and privacy regulations.
Renew your DLT registration promptly to avoid service interruptions.
Yes, non-compliance with DLT regulations can result in service suspension and penalties as per TRAI rules.
We use advanced monitoring tools to detect unusual activity and ensure compliance with anti-spam policies.
CRM
Yes, leads can be uploaded via Excel or integrated API/webhooks.
Yes, IVR can be linked for call routing, tagging, and voice campaign reports.
Yes, it is mobile responsive and accessible from browsers on smartphones.
Unlimited, based on roles and permissions defined in the panel.
Manual entry, Excel upload, API/webhook, Justdial, IndiaMART, landing pages.
Yes, WhatsApp templates and bulk replies are supported (with API integration).
Yes, pre-approved SMS and email templates can be used for campaigns or follow-ups.
Manually or via rules (first come, round robin, or source-based logic).
Yes, every update is logged with timestamp and user for audit trail.
Daily/weekly MIS, lead source analysis, agent performance, and status summaries.
Yes, using dynamic filters by status, campaign, tag, date, or user.
Yes, reminders and auto-follow-up tags can be scheduled.
Yes, hosted on encrypted servers with role-based access.
Only admin users can delete leads; actions are recorded in audit log.
Yes, labels and dropdowns can be customized in multiple languages.
Yes, WhatsApp and web chatbot flows can be mapped to CRM entries.
Plans start as per lead volume; minimum ₹1,800/month approx.
Yes, demo and training is provided after setup.
Yes, all status changes, remarks, and follow-ups are logged per lead.
Yes, admin can export data in Excel or PDF formats.
Customizable: Hot, Warm, Cold, Not Interested, Converted, etc.
Yes, user access is controlled by admin with modules and lead visibility limits.
Yes, based on lead source, campaign name, or tags.
Yes, inactive leads can be auto-marked or filtered after a specific period.
Old leads can be transferred, and activity logs remain intact.
Yes, automated WhatsApp/email/SMS alerts can be configured.
Based on phone/email ID duplication check logic.
Refer to escalation matrix or connect with your CRM support SPOC.
A CRM (Customer Relationship Management) system is a software tool designed to help businesses manage customer interactions, track leads, and streamline workflows to improve customer relationships and sales efficiency.
CRM centralizes customer data, automates tasks, tracks interactions, and provides insights to enhance customer satisfaction, retention, and sales growth.
CRM systems are beneficial for industries such as retail, healthcare, real estate, finance, marketing agencies, and any business that prioritizes customer relationships.
By organizing customer data, tracking communication history, and providing personalized engagement opportunities, CRMs enhance the overall customer experience and trust.
Our CRM includes lead management, customer data segmentation, task automation, reporting and analytics, multi-channel integration (SMS, IVR, WhatsApp), and custom workflows.
Yes, our CRM seamlessly integrates with bulk SMS, email marketing, IVR, and even WhatsApp services for streamlined operations.
Yes, our CRM offers detailed lead management, including lead capturing, tracking, and nurturing to ensure higher conversion rates.
Absolutely. Task automation is a core feature, allowing you to set triggers for actions like sending follow-up emails or SMS messages.
Yes, the CRM is fully customizable to adapt to your specific workflows, branding, and operational requirements.
The CRM organizes data into categories, allowing targeted campaigns and personalized customer interactions.
Our CRM uses state-of-the-art encryption and regular security updates to ensure data protection.
We implement user access controls, encrypted data storage, and regular security audits to safeguard sensitive information.
Yes, our CRM complies with all major data protection regulations to ensure your business operates within legal frameworks.
Our CRM is cloud-based, ensuring accessibility from anywhere with an internet connection.
The CRM works on any device with a modern web browser and internet access.
Our CRM is highly scalable and designed to grow alongside your business without disrupting operations.
The setup process usually takes 1–3 business days, depending on your customization needs.
Our onboarding includes account setup, data migration, and user training sessions.
Yes, we offer detailed training sessions for all users to maximize CRM usage.
Yes, we provide data migration services to ensure a smooth transition.
We offer 24/7 support via chat, email, and phone.
Our support team is available round the clock to assist with any issues.
Updates are rolled out quarterly, with regular bug fixes and feature enhancements.
No, updates are included in the subscription plan.
We offer flexible plans based on features and number of users. Please contact us for detailed pricing.
Yes, we provide a 14-day free trial and live demo sessions.
There are no hidden costs. Any additional charges for customizations are clearly communicated upfront.
Yes, you can switch plans anytime without disrupting your data.
By automating repetitive tasks, offering data-driven insights, and streamlining workflows, the CRM boosts sales and efficiency.
The CRM provides detailed performance metrics, sales trends, and customer behavior analytics.
Yes, AI features include lead scoring, predictive analytics, and personalized engagement suggestions.
By tracking customer interactions and enabling personalized follow-ups, the CRM enhances customer satisfaction and loyalty.
Contact our support team via chat, email, or phone for immediate assistance.
You can report bugs or request features via the support panel in the CRM dashboard.
We maintain regular backups and can restore deleted data
Our CRM allows direct integration with IVR and Bulk Voice, ensuring all leads are automatically captured and tracked.
SMS Content 1 is triggered for first-time leads, while SMS Content 2 is sent to returning leads.
Yes, the CRM supports labeling, marking, and prioritizing leads for efficient follow-up.
The CRM automatically identifies duplicate leads and merges their details to avoid redundancy.
ELECTION CHANAKYA
We offer the following essential services to political parties during election campaigns: - Bulk SMS - Meta-verified WhatsApp & WhatsApp API - Bulk Voice Calls - RCS (Rich Communication Services) - IVR (Interactive Voice Response) - CRM (Customer Relationship Management) - Email Marketing - Lead Generation - Survey & Polling Services - Data Analytics - Live Streaming
Election Chanakya provides political parties with the tools needed to reach voters across India’s diverse regions. From rural constituencies to urban centers, we ensure that key messages are communicated effectively through SMS, WhatsApp, voice calls, and more. We also enable parties to track voter engagement, gather feedback, and adjust strategies in real time.
To begin, simply visit the BizSparrow portal and register your campaign. Our team will assist in selecting the right combination of services based on your specific needs and goals. Whether you’re running a local or national election campaign, we’ll guide you through the setup process.
Yes, Election Chanakya allows for precise segmentation of voters. You can target specific demographic groups, such as youth, women, rural voters, and others, ensuring that your messages resonate with the right audience.
Election Chanakya offers comprehensive Data Analytics tools that allow you to track: - Message delivery rates (SMS, voice, WhatsApp). - Voter engagement levels (survey participation, feedback). - Campaign performance across various channels. These insights help refine your strategies and improve outreach.
Yes, all services offered through Election Chanakya comply with the Election Commission of India’s regulations. This includes adherence to DLT (Distributed Ledger Technology) for SMS campaigns, non-violence in electioneering, and data privacy laws.
We collect essential voter data such as contact details, engagement behavior, and preferences. This data is securely managed within our CRM system and used strictly for campaign-related purposes. We ensure full compliance with India’s data privacy laws.
Yes, Election Chanakya supports multi-language communication. You can customize your campaign messages in various regional languages, ensuring that your communication is effective and accessible to voters across India.
Pricing depends on the scale and type of services you require. We offer flexible pricing models to suit different campaign sizes, from local elections to large national campaigns. Get in touch with us for a customized quote based on your specific needs.
Yes, the BizSparrow platform integrates all Election Chanakya services, including SMS, WhatsApp, voice calls, CRM, and data analytics, allowing you to manage your entire campaign seamlessly from one dashboard.
We follow strict guidelines to ensure that all communications comply with Election Commission rules. We also offer tools to control the frequency and relevance of messages, ensuring ethical communication and avoiding spamming.
Our dedicated support team is available 24/7 to assist with technical issues, campaign management, or any questions you may have. We ensure that your campaign runs smoothly throughout the election process.
Yes! We offer Live Streaming services that allow you to broadcast rallies, speeches, debates, and other key events to voters, ensuring maximum visibility and engagement, especially for those unable to attend in person.
Election Chanakya provides Survey & Polling Services, enabling you to collect valuable feedback and gauge voter sentiment. You can conduct pre-election surveys, track voter concerns, and adjust your campaign strategy accordingly.
While our primary focus is on voter engagement, communication, and campaign management, we can help integrate fundraising efforts into your communication strategy through SMS, email, and WhatsApp. We can design campaigns to encourage donations and increase support for your candidates.
Election Chanakya offers a unique combination of multi-channel communication, real-time data analytics, and seamless integration for both urban and rural outreach. Our services are fully customizable, ensuring that your campaign resonates with every voter segment across India.
Yes! Our CRM platform allows you to track individual voter responses to SMS, WhatsApp, voice calls, and surveys. You can categorize voters based on their responses and prioritize follow-ups, ensuring that your campaign remains personal and effective.
Once you register and choose your desired services, we can have your campaign up and running within a short period. Our team will guide you through the entire process, from setup to execution.
We have a strict policy against misuse or spamming. Any violations will result in immediate suspension of services and may lead to legal actions as per the Election Commission’s guidelines.
Yes, our CRM has a mobile app for Android and iOS, offering complete functionality on the move.
IVR
IVR (Interactive Voice Response) is a technology that allows automated interaction with callers using pre-recorded messages and keypad inputs.
A Miss Call Panel allows businesses to receive notifications for missed calls, which can be used to trigger automated responses or data collection.
Businesses, organizations, and individuals looking to automate customer interaction, lead generation, and engagement processes can use these services.
After purchasing the service, you will receive login credentials and access to the IVR panel for setup. You can customize your IVR flow directly.
Features include call routing, call recording, voice message customization, CRM integration, real-time analytics, and multi-level menu configuration.
Pricing depends on your chosen plan. Contact us for details about usage-based plans, setup fees, and customization charges.
We do not offer a free trial for IVR services but provide affordable starter plans to test the functionality.
Yes, our IVR system supports integration with popular CRMs for seamless lead management and tracking.
You can configure multiple call flows based on your plan, allowing detailed call routing and customer journey mapping.
Yes, you can upload your own voice recordings in supported formats such as MP3 or WAV.
An internet connection, a web browser, and the required credentials for accessing the IVR panel are all you need.
Yes, our IVR system supports multiple concurrent calls. The exact number depends on your subscription plan.
Distributed Ledger Technology (DLT) is mandatory for all telecom-related services in India, ensuring compliance and preventing spam. Registration is required for all users.
Visit the official DLT portal, fill in the required business details, and provide necessary documentation to complete the registration.
Yes, DLT registration is mandatory as per TRAI regulations for all telecom-based services, including Miss Call Panels.
We maintain a zero-tolerance policy against spam. Any account found engaging in spam will be blocked immediately, and legal action may be taken.
We use advanced monitoring tools to detect unusual activity and ensure compliance with anti-spam policies.
Your account will be blocked immediately, and further investigation will determine additional actions.
Yes, outbound IVR campaigns are supported. Contact support for configuration and setup.
The IVR panel provides real-time analytics, including call logs, customer inputs, and call routing statistics.
Yes, our system allows the creation of multi-level menus to handle complex call flows efficiently.
Use simple menu options, provide clear instructions, and regularly test the system to improve user experience.
Do you provide customer support?
You can reach our support team via email, phone, or live chat through your Biz Sparrow account.
Our systems are regularly updated to comply with TRAI, DLT, and other relevant regulations.
Yes, but all campaigns must adhere to DLT regulations and anti-spam policies.
Our team ensures high uptime. In rare cases of downtime, support is available to resolve issues quickly.
Yes, we offer customization options to tailor the IVR to your specific requirements.
Yes, training resources and live support are available for setup assistance.
Yes, we use industry-standard encryption and security protocols to protect your data.
Yes, call logs and analytics can be exported in standard formats for further analysis.
IVR is not designed for emergency services. It is recommended to use direct communication channels for emergencies.
Yes, promotional calls must be pre-approved under DLT guidelines and adhere to anti-spam policies.
You can access the panel through the login credentials provided after purchase.
Use the "Forgot Password" feature or contact support to reset your login credentials.
Check your internet connection, verify system settings, and contact support for assistance.
Yes, you can upgrade or change your plan anytime based on your requirements.
DLT regulations are regularly updated. Stay informed via official TRAI notifications or contact support for guidance.
Yes, report any spam-related issues to our support team for immediate action.
Yes, you can configure user roles and permissions to restrict panel access.
Billing is done on a monthly basis, based on your chosen plan and usage.
Yes, provided that customers are informed of call recording at the beginning of the call, as per local regulations.
Yes, IVR is an excellent tool for conducting surveys. Ensure all surveys comply with DLT and privacy regulations.
Renew your DLT registration promptly to avoid service interruptions.
Yes, non-compliance with DLT regulations can result in service suspension and penalties as per TRAI rules.
A Miss Call Panel allows businesses to receive missed calls from customers as a form of interaction, triggering automated responses such as SMS, email, or call-back.
Any business or individual with a valid DLT registration and adhering to anti-spam policies can use this service.
Real estate, banking, healthcare, education, e-commerce, and NGOs commonly use Miss Call Panels to enhance customer engagement.
No, the service is user-friendly and comes with a detailed guide and 24/7 support.
Yes, the panel can be integrated with most CRMs for seamless lead management.
Yes, additional charges may apply based on the level of customization required.
DLT (Distributed Ledger Technology) is a system implemented to regulate SMS and voice communication, ensuring transparency and compliance with TRAI guidelines.
You need to register your business with a DLT platform such as Jio, Airtel, or Vodafone Idea and submit required documents.
No, DLT registration is mandatory for businesses to use telecom-based services.
Yes, our panel is fully compliant with existing DLT rules and updates implemented over time.
Without an approved DLT registration, you cannot access our Miss Call services.
We have a zero-tolerance policy against spam. Any misuse of the panel for spam or illegal activities will result in immediate suspension and legal action.
Misuse of the panel for spamming or illegal activities can lead to penalties, account termination, and possible legal action.
Yes, provided the campaign adheres to TRAI’s guidelines and is approved under DLT.
All users must sign a compliance agreement, and periodic audits are conducted to ensure adherence to
Yes, our system actively monitors traffic patterns and flags suspicious activity.
Automated SMS triggers, Integration with CRM and IVR, Real-time reporting and analytics, Multi-channel response options.
Log into the panel, create a response template, and map it to your campaign.
Yes, email notifications can be configured from the dashboard.
You can track call volumes, response rates, peak times, and more.
Yes, API access is available for seamless integration with your applications.
Lead generation, customer feedback collection, event registrations, and opt-in subscriptions.
The panel supports scalability, and high volumes can be managed with automated workflows.
While missed calls themselves are one-way, they can trigger two-way communication through follow-ups like SMS or IVR.
We follow strict data encryption and access control measures to protect user data.
You can customize response triggers, IVR flows, and reporting formats.
Missed calls can trigger an IVR system to guide users or collect information.
Yes, the system supports call recording for monitoring and training purposes.
Pricing depends on the complexity of the IVR setup and usage volume.
Yes, IVR can be used to conduct surveys and collect feedback.
The IVR system supports multiple languages based on your preferences.
Pricing varies based on usage volume, feature requirements, and integrations.
Yes, we offer a limited free trial for first-time users.
Credit/Debit cards, net banking, and UPI are accepted.
API access is included in premium plans. For basic plans, additional charges apply.
Refunds are available only for unused credits within the first 30 days of purchase.
24/7 customer support via email and chat, Dedicated account managers for premium users.
Check your network and DLT registration status. If issues persist, contact support.
Yes, plans can be modified based on your requirements.
Our system ensures 99.9% uptime, and any downtime will be promptly resolved.
Yes, onboarding includes detailed training and resource materials.
Yes, campaigns can be scheduled for specific times and dates.
Yes, businesses with multi-location operations can use the same panel.
Yes, white-label solutions are available for resellers.
Responses are typically sent within seconds of the missed call.
Yes, integration with tools like Shudh CRM or any other webhook api is supported.
Compliance is reviewed quarterly to meet regulatory standards.
Non-compliance can lead to account suspension and legal action.
Yes, you can submit an appeal with supporting documents for review.
Yes, detailed logs are maintained for transparency and auditing purposes.
Disputes are resolved through our dedicated compliance team within 7 working days.
LEAD GENERATION
MARKETING TOOLS
OTHER SERVICES
RCS BY GOOGLE
RCS (Rich Communication Services) is an advanced messaging protocol that enhances SMS/MMS with rich features.
RCS supports rich media, interactive features, and read receipts, unlike plain-text SMS/MMS.
It is supported on Android devices with Google Messages; iOS support varies.
Yes, an active internet connection is required.
Internet charges may apply as per your service provider.
Includes read receipts, high-resolution images, typing indicators, and interactive buttons.
Messages to non-RCS users default to SMS/MMS.
Yes, it is suitable for promotions, customer engagement, and more.
Examples: appointment reminders, product promotions, surveys, and support.
Larger than SMS/MMS; limits depend on service providers.
Use Google Messages app and enable chat features in settings.
Verified sender ID, RCS API integration, and policy compliance.
Compatible with platforms like Node.js, Python, and Java.
Yes, RCS integrates seamlessly with CRM platforms.
Yes, automation is supported via APIs.
Must adhere to content policies, avoid deception, and include opt-out options.
Messages are encrypted in transit, and businesses are verified to prevent misuse.
Includes fines, account suspension, or messaging privilege loss.
Prohibited content includes hate speech, misinformation, and explicit material.
Client verification, content monitoring, and strict anti-spam enforcement.
Use Google Messages app or contact support.
Yes, RCS supports blocking and reporting spam.
Immediate action against any spam instance.
Enhancements include better interactivity, AI, and cross-platform features.
Biz Sparrow will notify and assist in compliance.
Yes, businesses can apply for Google’s RCS beta programs.
Updates are periodic based on feedback and advancements.
By offering rich media and interactive options for better user experience.
It can complement or replace others based on business needs.
Quick issue resolution with chatbots, media sharing, and real-time updates.
Yes, with interactive buttons and forms.
Yes, it is scalable and cost-effective for all businesses.
Yes, payment links can be integrated.
Delivery rates, engagement metrics, and conversion
tracking.
Yes, through APIs and dashboards.
Typically instant, subject to network conditions.
Use engaging content, analyze performance, and target effectively.
Ensure chat features are enabled and check internet connectivity.
Verify network and compliance with Google policies.
Consult Google documentation or Biz Sparrow support.
SOFTWARES
WEBSITE DEVELOPMENT
WHATSAPP API (BY META)
The WhatsApp API by Meta is a business communication tool that enables companies to interact with customers via WhatsApp. Biz Sparrow integrates this API into its e-commerce portal to facilitate smooth messaging, order tracking, notifications, and customer support.
Verified businesses registered on Biz Sparrow, from small enterprises to large companies, can use the API after completing the required approval and compliance processes.
Basic technical understanding is helpful, but Biz Sparrow provides a user-friendly dashboard and detailed documentation that guide users through setup and usage without deep programming expertise.
Sign up on Biz Sparrow, complete the business verification process, agree to Meta’s policies, and follow the onboarding guide to configure the WhatsApp API.
Usage costs are based on messaging volumes, additional services, or subscription models. Check Biz Sparrow’s pricing page for detailed fee structures.
E-commerce sites, customer support teams, logistics companies, marketing agencies, and businesses seeking real-time customer engagement and automated messaging solutions.
The API uses end-to-end encryption, industry-standard security protocols, and complies with GDPR and other data protection regulations to ensure data privacy and security.
Benefits include improved customer engagement, automated messaging, real-time updates, rich media communication, and integration with existing CRM and e-commerce systems.
Biz Sparrow provides integration guides, SDKs, webhooks, and APIs to connect your e-commerce backend with the WhatsApp API seamlessly.
The API supports RESTful communication and can be integrated with any language or framework supporting HTTP requests, including Python, JavaScript, Java, PHP, Ruby, and more.
Requirements include a reliable internet connection, a secure server capable of handling API requests, HTTPS support, and up-to-date software patches.
Authentication requires completing Meta’s business verification, obtaining API keys or tokens, and following OAuth or similar protocols as outlined in the Biz Sparrow and Meta documentation.
Messages are sent as JSON payloads, supporting content types like text, images, videos, documents, interactive buttons, and templates, following Meta’s specifications.
Webhooks enable real-time notifications for events like message delivery, read receipts, and user actions. Biz Sparrow provides instructions for setting up webhooks.
Yes, you can configure automated responses, chatbots, or workflow triggers to respond to customer queries or events using the API.
All messages use end-to-end encryption, ensuring that only the communicating parties can read the messages, in accordance with Meta’s encryption standards.
Verify API credentials, check network connectivity, review error logs, consult documentation, and contact support if issues persist.
Yes, Biz Sparrow provides sandbox environments or testing modes to experiment with API functionalities without affecting real customer interactions.
Stay updated with Meta’s announcements, use Biz Sparrow’s notifications, and follow migration guides to adapt your integration to new API versions.
Message templates need pre-approval by Meta. Use the Biz Sparrow dashboard to submit, manage, and update templates as needed.
Rate limits depend on your business tier and Meta’s policies. Biz Sparrow documentation outlines specific limits; design systems to handle throttling gracefully.
The API supports multiple numbers/accounts. Use distinct API endpoints and tokens for each, managed through the Biz Sparrow dashboard.
Biz Sparrow offers analytics dashboards, detailed logs, and reporting tools to monitor message delivery, user interaction, error rates, and performance.
Yes, many third-party CRM, automation, and analytics tools can integrate with the API. Biz Sparrow facilitates these through APIs, plugins, and middleware.
Utilize scalable cloud infrastructure, redundancy, load balancing, and follow Biz Sparrow’s recommendations for disaster recovery and backup.
Monitor Meta and Biz Sparrow communications for updates, use migration guides, and update your integration to comply with new API requirements.
Biz Sparrow may offer SDKs or client libraries in popular languages to ease the integration process with the WhatsApp API.
Yes, you can design custom chat flows, interactive messages with buttons, quick replies, and integrate multimedia content to enhance user experience.
Use dedicated API endpoints for media uploads and messaging, following Biz Sparrow guidelines for file size, formats, and types.
Depending on Meta’s capabilities, integrate payment confirmations, invoices, or requests. Refer to Biz Sparrow and Meta documentation for supported payment features.
Yes, you can schedule messages using automation scripts, cron jobs, or built-in scheduling features provided by Biz Sparrow if available.
Biz Sparrow provides advance notices for planned maintenance, recommends fallback mechanisms, and offers real-time support for urgent issues.
Integrate AI/NLP platforms compatible with WhatsApp through Biz Sparrow, configure webhooks, and manage conversational flows accordingly.
Evaluate third-party services for security and compliance, ensure adherence to Meta and local regulations, and maintain updated privacy policies.
Use efficient coding practices, minimize unnecessary API calls, implement caching, and monitor network performance through Biz Sparrow analytics.
Configure alerting using webhooks, monitoring tools, and Biz Sparrow notification features for real-time alerts on errors or suspicious patterns.
Yes, integrate your CRM or database with the API to segment customers by behavior, purchase history, demographics, etc., for targeted campaigns.
Implement exponential backoff, queue messages for later sending, and handle rate-limit HTTP status codes gracefully.
A reliable hosting environment, secure access, SSL/TLS support, updated software, and adequate resources to handle concurrent API requests.
Currently, the API primarily supports text and media messaging. For voice or video, check Meta’s latest documentation for updates or alternative solutions.
Meta enforces strict data privacy, including end-to-end encryption, GDPR compliance, and adherence to regional data protection laws, which Biz Sparrow upholds.
Data is processed per Meta’s policies and relevant regulations, stored securely with controlled access, and managed with compliant retention policies.
Compliance with consumer protection laws, privacy regulations, Meta’s terms of service, and obtaining necessary user consents. Consult legal counsel as needed.
Policies regulate message content, frequency, user consent, and privacy. Following these guidelines ensures compliance, avoiding penalties or suspension.
Violations may result in warnings, temporary suspensions, or permanent revocation of API access, depending on severity and recurrence.
The API supports consent management, data minimization, and data subject request handling. Biz Sparrow and Meta adhere strictly to GDPR guidelines.
Review Meta’s Terms of Service, Business Policy Guidelines, Data Processing Addendum (DPA), along with Biz Sparrow’s terms of service and privacy policy.
Yes, storage must comply with local/international laws regarding data retention. Always inform users about retention practices and follow Meta’s policies.
Disputes follow Meta’s resolution processes and contractual terms. Refer to legal agreements and Biz Sparrow support for guidance on dispute resolution.
Ensure compliance with data transfer regulations (e.g., EU SCCs), and follow Meta and Biz Sparrow guidelines for secure international data handling.
Meta strictly prohibits unsolicited messages, bulk messaging without consent, harassment, scams, and other spam activities. Violations can result in penalties.
Biz Sparrow uses automated monitoring, manual reviews, and immediate suspension of accounts engaging in spam, in adherence to Meta’s policies.
Spam includes unsolicited promotional messages, repeated messages without consent, deceptive content, scams, phishing, and misuse of the API.
Obtain user consent, respect preferences, limit message frequency, provide opt-out options, adhere to content guidelines, and avoid misleading information.
The account may be suspended, subject to review, and required to take corrective actions. Repeated offenses may lead to a permanent ban.
Yes, Biz Sparrow offers an appeals process to provide evidence, clarify circumstances, and work towards reinstating access if appropriate.
Meta may implement tighter message template controls, stricter opt-in procedures, advanced AI spam detection, and frequent policy updates.
Notifications via email, dashboard alerts, newsletters, or updates on the Biz Sparrow portal. Regularly check these channels for the latest information.
Stay informed on policy announcements, update integrations as required, train your team on compliance, and review Biz Sparrow documentation for actionable steps.
Use cases include order confirmations, shipping updates, customer support, promotional offers, cart reminders, scheduling, feedback collection, and event notifications
Use dynamic templates, merge customer data, and segment audiences to tailor messages based on behavior, preferences, and past interactions.
Implement AI chatbots, automated workflows, real-time escalation via webhooks, route complex issues to human agents, and use analytics for continuous improvement.
Yes, integrate via APIs or middleware to log interactions, manage leads, and maintain a unified customer view within your CRM.
It offers real-time communication, quick automated responses, rich multimedia support, and seamless integration with backend systems for efficient service.
Provide clear opt-out instructions, respect user requests promptly, update contact databases, and manage consent records systematically.
Certain industries (healthcare, finance) may have additional regulations. Ensure messaging complies with industry laws, Meta’s guidelines, and best practices.
Biz Sparrow provides technical support, community forums, detailed documentation, video tutorials, and direct assistance for advanced issues.