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Return PolicyWelcome to NCDM Alerts India Pvt Ltd

Return Policy

 

Return and Refund Policy

Welcome to BizSparrow!

We value your trust in our services and products and strive to ensure complete satisfaction with every purchase. This Return and Refund Policy outlines the terms and conditions under which returns, refunds, and exchanges are processed for both tangible and intangible goods and services offered by BizSparrow. This policy adheres to applicable laws in India, including the Consumer Protection Act, 2019.

1. Eligibility for Returns

Tangible Goods

  1. Durable Goods (e.g., electronic items, office supplies):

    • Returns are accepted within 7 days of delivery, provided the product is unused, undamaged, and in its original packaging with all tags and accessories intact.
    • Items with manufacturing defects or damages during transit are eligible for replacement or refund.
    • The return request must include proof of purchase (invoice) and a clear description of the issue.

  2. Non-Durable Goods (e.g., perishables, consumables):

    • Returns are accepted within 48 hours of delivery for items that are defective, damaged, or not as described.
    • Items must remain unused and in their original condition.

Intangible Goods and Services

  1. Refunds and Returns:

    • Due to the nature of digital services, all sales are final.
    • No refunds or returns are provided once services are delivered, including SMS credits, software licenses, or account credentials.

  2. Cancellation Before Delivery:

    • Customers may request cancellation before services are delivered for a full refund.
    • Post-delivery, cancellation is not allowed.

  3. Non-Refundable Scenarios:

    • No refunds will be issued for unused or partially used services, including SMS credits, software subscriptions, or other digital tools.
    • Services rendered unusable due to non-compliance with DoT regulations, such as DLT (Distributed Ledger Technology) reforms, are non-refundable.
    • Customers must ensure timely DLT registration, approval of sender IDs, templates, and other compliance requirements. Failure to comply, resulting in non-usage of services, will not be grounds for a refund.

  4. Technical Issues:

    • In case of technical issues attributable to our platform or systems, we will resolve them promptly.

  5. Customer Responsibilities:

    • Customers are responsible for ensuring campaigns and services comply with TRAI and DoT regulations, including registering with DLT platforms. Non-compliance will result in suspension of services without any refund.

2. Non-Returnable Items

The following items and services are non-returnable:

  • Personalized or customized goods.
  • Services rendered or campaigns fully executed.
  • Digital goods or software once downloaded or activated.

3. Process for Returns and Refunds

For Tangible Goods:

  1. Initiating a Return:

    • Email our customer support at support@bizsparrow.com within the return period.
    • Provide the order number, proof of purchase, and details of the issue.

  2. Pickup and Inspection:

    • We arrange for product pickup. Alternatively, you may ship the product to our return address at your cost, which will be reimbursed if the return is approved.
    • Upon receipt, the product undergoes quality checks. If the return is approved, a replacement or refund will be processed.

For Intangible Goods and Services:

  1. Refund Requests:

    • Submit a refund request at support@bizsparrow.com within the stipulated period.
    • Include details of the service, order ID, and reason for the request.
    • Refund approvals are subject to verification of service status and usage.

  2. Refund Processing:

    • Approved refunds are processed within 7-10 business days to the original payment method.

4. Conditions for Refunds

  • Refunds are issued only in cases where the product/service is defective, damaged, or not as described.
  • Deductions may apply for shipping, handling, or cancellation charges.
  • No refunds for failure to meet prerequisites or improper usage of services.

5. Cancellations

  1. For Products:

    • Orders can be canceled before shipment with a full refund.
    • Once shipped, cancellations are not permitted, but the return process can be initiated upon delivery.

  2. For Services:

    • Cancellation of campaigns or services is permitted as per the timelines specified under the service category.

6. Contact Us

For further assistance, please contact our support team:

  • Email: support@bizsparrow.com
  • We reserve the right to modify this policy at any time. Changes will be updated on this page, and continued use of our portal signifies acceptance of the revised terms.

Thank you for choosing BizSparrow!